Sales and Service Specialist

Viva-MTS (MTS Armenia CJSC)
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation - Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs) - Provide technical support in products/services activation/ deactivation procedures - Sell mobile phones/devices, data devices & accessories - Provide service to the customers in prepaid / postpaid products, voice and data tariffs - Prepare reports - Ensure handling of customer claims and complaint - Ensure confidentiality of the customer data and the Company activities/ standards
Required Qualifications
- Higher education (also can apply undergraduate and master degree students) - Work experience in the customer service or sales will be an advantage - Awareness of different transactions in billing systems is a plus - Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles - PC skills (Word, Excel) - Linguistic skills: Armenian, Russian and English languages - Effective team working and time-management skills - Good organizational, communication and negotiation skills - Conflict and stress management skills
Application Procedures
All interested candidates may apply through the following link: Only shortlisted candidates will be invited for interview. Please mention in your application that you have learned about this position from
Additional Information
Viva-MTS is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.