Customer Service Representative

Company
Valid Solutions
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
07/10/2022
Responsibilities
- Manage inbound and/or outbound calls - Follow various communication scripts when speaking to a caller - Handle customer engagement - Identify customer needs - Answer questions and solve problems - Build sustainable customer relationships - Provide solutions to customers with the help of supervisors - Provide detailed information about procedures, payments and requests - Contact and work closely with internal resources on escalation and resolution processes for critical customer issues.
Required Qualifications
- Good knowledge of Russian(verbal) and English(written and verbal) languages - Listening and communication skills - Problem solving skills - Ability to work as a part of a team - Ability to be patient and understanding - Experience in the field is a plus - Willingness to work from 16:00 to 01:00 or from 17:00-01:00 (transportation is free)
Application Procedures
All interested candidates can send their CV-s to the following e-mail address: thevalidsolutions@gmail.com Please mention in your application that you have learned about this position from MyJob.am
Additional Information
Hi there, folks! “Valid Solutions” is seeking an active and communicative Customer Service Representative with good knowledge of English and Russian languages to join our Customer Service team. 5 days week, 7.5 hours per day, 37.5 hours per week(evening shift). The Remuneration is pretty much competitive, paid overtime hours!