Basic Support Agent

Viva-MTS (MTS Armenia CJSC)

- Provide efficient and effective telephone service to customers - Provide proper/accurate information - Arise customers’ interest in products and services of the Company - Record the issue and follow-up to solve it providing feedback to the customer upon necessity - Reply technically as far as possible and transfer the call to technical section if necessary - Make records of all customer calls - Submit daily reports on complaints and offers received from customers

- College/Higher education (also can apply undergraduate and master degree students) - Relevant work experience is an advantage - Fluent in Armenian, Russian and English languages - Problem solving and complaints handling skills - Excellent organizational and communication skills - Effective team working and time management skills

All inetersted candidates may apply through the following link: https://www.mts.am/about-us/Career/Jobs-and-Announcements/Vacancies Please mention in your application that you have learned about this position from MyJob.am

Basic Support Agent (On Shift) is responsible for ensuring high-level customer support by serving customer calls politely and properly, providing accurate answers to customers’ inquiries along with applying problem solving skills. Join us and you will receive: - Health Insurance - Monthly business mobile package - Bonuses - Learning and development opportunities, - A number of paid days off - Competitive compensation and benefits package Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position