CRM Specialist

Company
ArctX LLC
Category
Job Address
Application Deadline
IT
Yerevan, Armenia
24/12/2021
Responsibilities
- Oversee daily execution and plan CRM campaigns through multiple channels - Manage bonuses, coupon codes, vouchers, etc. - Report on success and failures of campaigns - Work closely with the involved parties to develop & enhance KPIs to manage and support the success of the CRM channels, campaigns, & programs - Work closely with analytics team to build and monitor dashboards to track and optimize the performance of CRM channel - Ensure the compliance with all regulatory compliance within the area of responsibility and report to stakeholders about issues - Oversee all customer lifecycle communication processes across channels (email, website, SMS, push notifications, phone, direct mail, etc.) - Lead specific CRM projects designed to assist with business processes, customer insights and customer interactions - Serve as a positive and innovative ambassador for the CRM team and implement innovative business trends to ensure campaign success - Ensure offers are pushed out successfully in real time - Monitor competitor CRM and loyalty programs & proactively implement positive changes into current CRM strategy. Continuously improve program performance, player value, profitability by testing & adopting best practices - Analyze customer data, define actionable segments & create targeted lifetime value/customer life-cycle engagement campaigns and programs - Suggest retained player marketing initiatives; player retention & re-engagement; promotion & bonus campaign planning, execution (ROI analysis)
Required Qualifications
- Bachelor's Degree in Marketing, Management or similar field - 3-5 years of Marketing experience - Background in SAAS product, APPS or equivalent combination of education and experience - Familiar with product marketing tactics (e.g. integrated marketing campaigns) - Analytical mind & organizational skills - Proficiency in English language
Application Procedures
All interested candidates are encouraged to submit a CV to recruitment@arctx.co email address by mentioning the name of position in the subject line. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
ArctX is pleased to announce that we are looking for a CRM specialist to join our established Operations Team. The candidate will be in charge of executing CRM campaign with our existing and potential clients and will assure that our clients will have the best experience with us. In this role, you will work on the weekend, and your weekends will be Wednesday and Thursday․