Customer Care Manager

Company
Krisp
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
17/12/2021
Responsibilities
- Develop and track performance goals for members of teams (and for skip levels if required), train and manage them - Oversee and manage service quality to guarantee customer satisfaction - Identify and clear roadblocks for the teams proactively - Develop training and quality control processes for the teams - Develop and track sprint or side-project schedules, apply and train smart work delegation - Relay important information in the form of timely and accurate report - Take full ownership of your work and responsibility for every detail
Required Qualifications
- Prior experience in working in technology companies - Demonstrated leadership skills; ability to take the lead in making improvements, identifying and resolving issues in a timely and efficient manner - 2+ years of team management experience (the remote team management experience will be regarded as a plus) - Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner - Ability to be customer-oriented in managing communications and issues - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Ability to be proactive in developing trust and professional rapport with employees and team members; able to be a team-player - Excellent planning, problem-solving and analytical skills
Application Procedures
All interested candidates are encouraged to submit their applications: https://jobs.smartrecruiters.com/Krisp1/743999787566091-customer-care-manager Please mention in your application that you have learned about this position from MyJob.am
Additional Information
As Customer Care Manager, you will be responsible for leading the Krisp Customer Care and Product Documentation teams to success, overseeing the day to day operations, solving issues along the way, coaching the team members to grow and become better at their role. You will define the Customer Care strategy, goals and OKRs for the teams, lead to their execution and keep track of the progress by setting and monitoring KPI metrics for the teams and guiding to achieve those.