Collections Analyst

SADA Global Delivery Center
Job Address
Application Deadline
Banking, Finance and Accounting
Yerevan, Armenia
- Reviewing Accounts Receivable Aging Report and evaluating the status of customer accounts - Contacting customers via email and telephone regarding overdue accounts and determine reasons for non-payment - Working with Sales and/or Project Management Teams to resolve customer questions or invoice issues - Recommending accounts to be assigned to a collection agency or if legal action should be taken - Recommending bad debt write-offs - Receiving and processing customer payments through NetSuite - Maintaining accurate records about the customer payment status - Processing and maintaining good record keeping of credit card payments and transactions. - Processing all new Vendor set-ups and ACH Payment Enrollment form by filling out forms/documents and validating accuracy. - Communicating with our external customers and internal departments, resolving issues, and providing clarifications - Working closely with SalesOps, Sales, Accounting and Project Management Teams to resolve customer questions or invoice issues - Investigating customer payment and billing issues as directed by Revenue Operations team - Preparing reports and meeting billing deadlines - Assisting Billing Analysts with Billings as necessary during peak times of the month. - Assisting with month-end close responsibilities related to billing and collections - Assisting the finance team with audit and related activities ​​​​​​​This role is best suited for someone who is cool under pressure, highly organized, process-driven, and a critical thinker.
Required Qualifications
Required Qualifications: - BA/BS degree or equivalent degree in Finance, Accounting, Business, Economics, Statistics or related quantitative field - 3-5 years of experience - Proficient understanding of basic accounting theory (e.g. Accounts Receivable & Revenue) - Intermediate to advanced level excel and established experience with vlookup, pivot tables, IF/IS formulas - Highly organized with excellent attention to detail - Energetic, personable, and comfortable working under tight deadlines - Independent and self-motivated, yet willing to work within a team environment - Not afraid to work fast and ask lots of questions - Ability to multitask - Excellent communication skills (written and verbal) - English language proficiency Useful Qualifications: - Master’s degree preferred - Accounting experience - Netsuite Experience - High computer application literacy including ERP systems - Ability to learn multiple customer portals - Understanding of sales tax procedures
Application Procedures
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Additional Information
Your Mission As a Collections Analyst at SADA GDC, you will be responsible for effective management, analysis and problem resolution of the company’s outstanding customer accounts and the application of payments. You can also expect to manage a variety of customer location techniques, collection methods, legal claims, and the selective use of outside collection services. You will be a key player to the service we provide our customers. This role will be supporting SADA's US based Finance team reporting to the Manager of Billing Operations. Pathway to Success Your success starts by positively impacting the direction of a fast growing practice with vision and passion. Moreover, success will come from showcasing our core values in action. #BeOneStepAhead: The candidate will be working with large volumes and varied types of orders and quotes on a daily basis and will always need to be thinking ahead in order to manage the details effectively and thrive in a changing environment. Expectations Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly. Training - Ongoing with first-week orientation followed by a 90-day onboarding schedule. Details of the timeline can be shared.
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