Call Center and Customer Support Specialist

Company
Idram LLC
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
27/04/2024
Responsibilities
- Manage large amount of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Meet personal/team qualitative and quantitative targets
Required Qualifications
- Higher education - Computer knowledge - MS Office (Word, Excel) - Customer orientation and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively
Application Procedures
Qualified and interested candidates are welcome to send their CV/ resume to: hr@idram.am mentioning the title of the position ("Call Center and Customer Support Specialist ") in the subject line of the email. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
We are looking for an excellent communicator who will be able to assist our customers with technical problems when using our product, resolve customer queries, recommend solutions and guide product users through features and functionalities. - Working hours: 11:00-20:00, 17:00-01:00, 00:00-09:00