Customer Support Specialist - Bilingual English and Spanish (m/f/d)

TeamViewer Armenia
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Support our existing customers based in European and other English speaking countries with their technical and accounting issues over the phone, via email and live chat - Provide support to our customers by answering inquiries via our ticket system - Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges - Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Required Qualifications
- At least 1 year of work experience in a related field (customer service/ sales, etc.) - Knowledge of English paired with either Spanish or French or Italian is mandatory, both spoken and written. Knowledge of Spanish is more preferable - Strong communication skills and passion for working with people - Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly - Good presentation skills, with a high level of attention to detail - Ability to work independently while collaborating with remote teams in a fast-paced environment - Good technical skills, proficiency in Internet-related applications, good experience with Windows and Linux operating systems - Experience with ticketing systems such as Jira, Freshdesk is an advantage - Determination, enthusiasm, and willingness to learn
Application Procedures
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Additional Information
Are you passionate about IT and want to work at an internationally known company? Do you love working with a diverse range of customers helping them with their IT challenges? Then, you should become a part of our team! Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world It's all about the team: become part of a community that values respect, support and open feedback Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages Benefit from learning opportunities – internal & external