IT Helpdesk Specialist

SarVia Tech
Job Address
Application Deadline
Remote work
- Provide infrastructure client support for supported Business Units: break-fix support, software installation, small moves, testing and implementation of new technologies. - Managing Microsoft 365 Identity and Security - Mobile Device Management (MDM) using Microsoft Endpoint Manager or other MDM tools. - Provide end-user support via remote service tools and day to day office support.
Required Qualifications
- Help desk experience and ability to provide technical and end-user support - Patience when handling tough cases, ability to switch tasks frequently - 1-2 years or more of IT experience in a support role - Excellent knowledge of written English - Experience administering O365, Exchange, Azure Active Directory and SharePoint environments - Experience with Mimecast or other Secure Email Gateway technology - Solid network troubleshooting skills- TCP/IP concepts and VPN/LAN/WAN /DHCP & DNS - Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products - Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.) - Functional knowledge of Microsoft Exchange on-premise and cloud - Microsoft certifications is a significant advantage
Application Procedures
To apply for this position, send your CV to Please mention the position title "IT Helpdesk specialist" in the subject line of the email. You will be evaluated for this job based on how well you meet the qualifications listed above. Early applications are encouraged and welcomed. Please mention in your application that you have learned about this position from
Additional Information
SarVia Tech is a technology start-up, concentrating in the engineering, graphic design and general outsourcing of back-office duties and looking to provide services around this expertise. We are looking for a Customer Support Technician. The Customer Support Technician is responsible for providing Tier 1 end-user support to remote users. They will have to cover the night shift from 18:00 PM - 02:00 AM (Remote).