Communications and Support Specialist

Company
Woomler Engineering
Category
Job Address
Application Deadline
Sales & Marketing
Yerevan, Armenia
20/08/2021
Responsibilities
- Create effective communication strategies for our brands - Coordinate external and internal communications flow - Monitor trends in PR strategies, tools, applications, and channels - Build long-term relationships with referral partners, influencers, and media - Capture and analyze the appropriate data/metrics, insights, and best practices - Serve as a facilitator and provide solutions for peaceful resolution of disputes - Respond to customer queries in a timely and accurate way, via phone, email, or chat - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions - Monitor customer complaints on social media and reach out to provide assistance - Inform customers about new features and functionalities - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback and share with our Product, Sales, and Marketing teams
Required Qualifications
- Background in PR, communications, management, or similar relevant field - Exceptional research skills - Fluency in English - Passion and interest in communicating with people - Excellent writing, presentation, and communication skills - Outstanding organizational, problem-solving, and time-management skills - Creative and innovative thinking and ability to multi-task - Patience and Wilfullness to help people out
Application Procedures
Interested candidates should send a complete CV to hr@woomler.com Please indicate “Communications and Support Specialist” in the subject line of your e-mail. Only shortlisted candidates will be contacted. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
If you are eager to work in an Armenian team, developing and creating innovative products for the World If you are creative, an excellent English speaker and writer (or excel in another trendy language) If you love to educate yourself and believe there’s no limit to perfection If you know that the suit and tie with a briefcase is not a thing anymore We Want YOU with our team.