Gaming Operations Specialist

Job Address
Application Deadline
Yerevan, Armenia
- Communicate with 3rd party providers in matters related to configurations, promotions, technical/integration issues - Ensure cross-department internal communications - Manage and optimize gaming portfolios in partner websites - Create promotional briefs and calendars to share with all stakeholders - Create user-guides and manuals (docs and videos) to share with all stakeholders - Handle incident tickets related to provider side issues - QA for all existing and new games and functionalities - Identifying and escalating technical and non-technical issues in the gaming portfolio - Take on and complete daily tasks in an efficient and timely manner - Daily, weekly, monthly, and ad-hoc line reporting
Required Qualifications
- 1- 2 years of experience in customer care/service - Customer focused way of working with a keen visual sense - Detail oriented and organized personality - Good analytical thinking and problem solving skills - Proficiency of using Jira and Microsoft office tools - High sense of business ownership - Excellent communication skills - Ability to work under pressure - Complete fluency in English, both written and orally
Application Procedures
Candidates who meet the requirements are welcome to send their CVs to mentioning the position "Gaming Operations Specialist " in the subject line of the email. Please mention in your application that you have learned about this position from
Additional Information
Gaming Operations Specialist (day/night shift) should provide complete gaming operational support for all stakeholders.