Senior Customer Support Specialist

Company
Dexatel
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
25/03/2021
Responsibilities
- Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner - Identify customer needs and helps customers use specific features - Builds and maintains long term relationship with the customer, internal operational and sales team - Act as a bridge between the technical support team and clients to improve the understanding and enhance the communication - Monitor customer complaints and follow up with them to ensure their technical issues are resolved - Assist with departmental process improvements and advise on areas that do not meet customer expectations - Performs other position related duties as specified by management
Required Qualifications
- At least 3 years of work experience as a Senior Customer Support Specialist or similar CS role - Passionate about providing an exceptional customer experience - Leadership capabilities and/or handling problematic customer service situations - Excellent communication and problem-solving skills - Fluent written and verbal communication skills in English language - Multi-tasking abilities - Patience when handling tough cases - Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Application Procedures
All interested and qualified candidates are welcome to send their CV to careers@dexatel.com indicating the position title (“Senior Customer Support Specialist”) in the subject line of the email. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
We are looking for a Senior Customer Support Specialist to provide the highest level of customer support while using our products and services. Senior Customer Support Specialist will be responsible for solving customer queries, recommend solutions, and guide product or platform users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will be a trusted person of the reputation as a company that offers excellent customer support during all sales and after-sales procedures.