Personal Manager

Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Deal directly with customers either by telephone, electronically - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle product and service inquiries - Set up new customer accounts - Organize workflow to meet customer timeframes - Direct requests and unresolved issues to the designated resource - Keep records of customer interactions and transactions - Record details of inquiries, comments, and complaints - Record details of actions taken - Prepare and distribute customer activity reports - Maintain customer databases - Manage administration - Communicate and coordinate with internal departments - Follow up on customer interactions - Provide feedback on the efficiency of the customer service process
Required Qualifications
- Minimum 2+ years’ experience in a service-based industry, preferably front-facing - A gaming experience a plus, but not required - Knowledge of customer service principles and practices - Knowledge of relevant computer applications - Highly developed communication (written and verbal) and interpersonal skills - Personable, friendly, cooperative, and collaborative mindset - Passion for providing a superior customer service experience - Numeric, oral and written language applications - Product knowledge - Intermediate knowledge of English and Russian languages
Application Procedures
Interested candidates should send their CV to Please indicate the position title in the subject line of your email, otherwise, your CV will not be considered. Please mention in your application that you have learned about this position from
Additional Information is pleased to announce a vacancy for the position of Personal Manager in VIP Department.