Customer Support Technician

SarVia Tech
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Experience with Cloud environment implementations (Azure-AD, AWS) - Managing Microsoft Azure/365 Identity and Security - Managing Microsoft Azure/365 Services including SaaS, PaaS, IaaS, and Networking Solutions - Managing MDM using Microsoft Endpoint Manager or other MDM tools - Ability to configure, monitor and maintain Windows servers within a Microsoft Azure cloud environment - Ability to support Mimecast smtp gateway or similar - Maintain cloud servers, including security configurations, patching, and troubleshooting - Provide end-user support via remote service tools and day to day office support
Required Qualifications
- 3-5 years or more of IT experience in a support role - Excellent knowledge of English, excellent communication and problem-solving skills - Patience when handling tough cases, ability to switch tasks frequently - Help desk experience and ability to provide technical and end-user support - Experience administering O365, Exchange, Azure Active Directory and SharePoint environment - Experience with Mimecast or other SMTP gateway systems (DKIM, DMARC,SPF) - Solid network troubleshooting skills- TCP/IP concepts and VPN/LAN/WAN /DHCP & DNS - Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products - Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.) - Functional knowledge of Microsoft Exchange on premise and cloud - Microsoft certifications a significant advantage - Experience with G-Suite, OKTA platform, VMware Workspace ONE will be considered huge plus
Application Procedures
Send your SV to the following Email address Please mention in your application that you have learned about this position from
Additional Information
SarVia Tech is a technology start-up, concentrating in the engineering, graphic design and general outsourcing of back-office duties and looking to provide services around this expertise. We are looking for a Customer Support Technician. The Customer Support Technician is responsible for working with the Cloud System Engineer for the effective configuration, operation, and maintenance of cloud infrastructure, ability providing End-user support. Working hours: 14:00 PM - 22:00 PM