Customer Support Technician

Company
SarVia Tech
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
21/03/2021
Responsibilities
- Experience with Cloud environment implementations (Azure-AD, AWS) - Managing Microsoft Azure/365 Identity and Security - Managing Microsoft Azure/365 Services including SaaS, PaaS, IaaS, and Networking Solutions - Managing MDM using Microsoft Endpoint Manager or other MDM tools - Ability to configure, monitor and maintain Windows servers within a Microsoft Azure cloud environment - Ability to support Mimecast smtp gateway or similar - Maintain cloud servers, including security configurations, patching, and troubleshooting - Provide end-user support via remote service tools and day to day office support
Required Qualifications
- 3-5 years or more of IT experience in a support role - Excellent knowledge of English, excellent communication and problem-solving skills - Patience when handling tough cases, ability to switch tasks frequently - Help desk experience and ability to provide technical and end-user support - Experience administering O365, Exchange, Azure Active Directory and SharePoint environment - Experience with Mimecast or other SMTP gateway systems (DKIM, DMARC,SPF) - Solid network troubleshooting skills- TCP/IP concepts and VPN/LAN/WAN /DHCP & DNS - Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products - Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.) - Functional knowledge of Microsoft Exchange on premise and cloud - Microsoft certifications a significant advantage - Experience with G-Suite, OKTA platform, VMware Workspace ONE will be considered huge plus
Application Procedures
Send your SV to the following Email address careers@sarviagroup.com Please mention in your application that you have learned about this position from MyJob.am
Additional Information
SarVia Tech is a technology start-up, concentrating in the engineering, graphic design and general outsourcing of back-office duties and looking to provide services around this expertise. We are looking for a Customer Support Technician. The Customer Support Technician is responsible for working with the Cloud System Engineer for the effective configuration, operation, and maintenance of cloud infrastructure, ability providing End-user support. Working hours: 14:00 PM - 22:00 PM