Associate Technical Specialist (Accounting)

Company
ServiceTitan
Category
Job Address
Application Deadline
Banking, Finance and Accounting
Yerevan, Armenia
12/02/2021
Responsibilities
- Increase Support team knowledge by assisting with Quickbooks/accounting-related cases - Partner with CX Leads on projects requiring additional assistance - Perform “standard” support ticket work on a weekly basis to improve and maintain ServiceTitan product expertise - Support ServiceTitan employees requesting assistance in QuickBooks/accounting - Maintain high levels of satisfaction as measured by targeted post-interaction surveys - Provide “standard” support during peak periods - Travel to and take part in ServiceTitan tenant go-lives as required - Create and maintain QuickBooks/accounting documentation and training resources
Required Qualifications
- Demonstrated expertise in QuickBooks and accounting procedures - Experience building and implementing accounting processes - Experience with Account Receivable and Account Payable transaction lifecycles - Excellent people skills: must be personable, patient, and good-humored - An efficient and effective problem-solver - Intelligent, quick thinking, and fast learning - Exceptional customer relationship skills and a clear view on what constitutes excellent customer service - Must be able to juggle many simultaneous tasks - A team player with strong communication and organizational skills—and an ability to “roll with the punches” - Outstanding verbal and written skills. Must be able to communicate ideas clearly to both customers and co-workers - Must be willing to travel up to 10% of the time
Application Procedures
Please follow this link: https://boards.greenhouse.io/servicetitan/jobs/2463004 and fill out the form in order to apply for this position. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
As an Associate Technical Specialist – Accounting you will be a core piece of the support team, influence the company's continued success, and represent the face of ServiceTitan to its customers. The Accounting Specialist will act as a unique resource for all of ServiceTitan and be a true expert in the integration with QuickBooks and other accounting software.