Product Analyst I

Company
ServiceTitan
Category
Job Address
Application Deadline
IT
Yerevan, Armenia
31/01/2021
Responsibilities
What you - Assess escalations and feedback, from customers and internal stakeholders, effectively. - Manage communication of release and fix timelines to internal teams - Collaborate with the QA team to prioritize product defects/bugs and provide guidance to the development team on expected behavior - Measure and track the success of the product/feature launch through defined metrics - Demo new features to prospects and customers, organize internal and external feedback, manage beta releases - Perform user acceptance testing for new features and collaborate with the training team on documentation efforts - Guide early stage products from Alpha or Beta states to General Availability, providing implementation instructions and good fit criteria to Post-Sales organizations
Required Qualifications
- 2+ years of experience supporting a complex product suite - Saas preferred - Familiarity with or previous experience with home service businesses a plus - Excellent people skills: must be personable, patient, and good-humored - An efficient and effective problem-solver - Intelligent, quick thinking, and fast learning - Intermediate understanding of Excel - Basic understanding of SQL preferred - Ability to interact with customers to gather data, use cases and workflows - Strong organizational skills and aptitude to learning new processes and tools - Strong oral and written communication skills with the ability to understand and communicate highly technical subjects to a wide range of audiences - Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate and validate hypotheses based on data
Application Procedures
Please follow this link: https://boards.greenhouse.io/servicetitan/jobs/2573882 and fill out the form in order to apply for this position. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
As a Product Analyst, you’ll be embedded in a Product Development squad to help drive the speed and quality at which we bring ideas to release. You will interface with both customers and customer facing teams, applying deep product knowledge, to refine and prioritize feedback to your squad.