French Speaking Customer Solutions Representative

Exinity Group
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Improving customer service quality/experience, productivity and profitability - Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.) - Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team - Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training - Liaising with all departments to resolve issues - Providing all relevant information to clients regarding documents and materials for becoming a client
Required Qualifications
- Language skills: Fluent English and French speaker - Excellent spoken and written communication skills required - Ability to work efficiently under pressure - Excellent computer skills (Microsoft Excel and Word) - Knowledge of Meta Trader platforms will be considered an advantage - Previous experience in a similar position will be considered an advantage
Application Procedures
To apply for this position, please follow the link` Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview. Please mention in your application that you have learned about this position from
Additional Information
Exinity Group is looking for a skilled and motivated French Speaking Customer Solutions Representative. The incumbent will report directly to the Head of Customer Solutions. Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts may apply to weekends as well Competitive remuneration and benefits package; medical insurance will be provided after the completion of the probation period.
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