Call Center Specialist

Company
VEON Armenia CJSC
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
14/11/2020
Responsibilities
- Provide and help to solve customers' issues via phone - Give technical solutions to customer inquiries - Readdress customer requests and issues to technical team and follow-up further steps - Provide customers with product and service information - Transfer customer calls to appropriate technical staff
Required Qualifications
- University degree, Technical background is a plus - Experience in a relevant field is an advantage - Readiness to shift work - Knowledge of IT protocols - A sound knowledge of telephone etiquette - Ability to work with people in conflict situation - Excellent communication skills - Ability to work under stress - Pleasant and friendly manners - Responsible and stress resistant personality - Advanced computer skills: experience with MS Office - Fluency in Armenian and Russian languages, knowledge of English is a plus
Application Procedures
Qualified and interested candidates are kindly requested to send CV/Resume in Armenian or English languages to hrm@beeline.am In the subject line of your e-mail message please mention the title of the position you are applying for. Only short-listed candidates will be contacted Please mention in your application that you have learned about this position from MyJob.am
Additional Information
Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity. Veon Armenia (brand Beeline) is seeking for Call center specialists who are willing to work with night shift. For additional information about our company, please visit our website: www.beeline.am
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