Customer Support Specialist
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Work with customers through live chat, phone call and e-mail to answer questions regarding company’s activity - including rules, policies, active campaigns and incident management - Recognize customers' needs and help them with problem solving or gathering needed information in order to increase satisfaction level - Be first line of support for incoming calls and email in the company and transfer to required departments, if needed - Be aware of companies existing promotions and campaigns, provide information to customers through incoming and outgoing activities
Required Qualifications
- Be agile and flexible for 8 hours shift working - Good communication skill - Excellent knowledge of Armenian language - Good knowledge of Russian language - Knowledge of English language would be major plus - Responsible - Able to work under pressure in stress situation and make fast decisions, suggestions to players - Bachelors degree - Positive, self-motivated and enjoy interacting and working with people from all backgrounds - Able to work standalone, as well as part of a team, under supervision - Experience in a call center is a plus - Excellent listener with the ability to understand concerns and overcome objections, recognize problems on early stage of problem
Application Procedures
Send your CV to Please mention in your application that you have learned about this position from
Additional Information
We are seeking for a qualified Customer Support Specialist to act as the primary contact for customers' incoming support requests.