VIP Clients Service Department Head

Company
Adjarabet.am
Category
Job Address
Application Deadline
IT
Yerevan, Armenia
25/03/2021
Responsibilities
- Elaborate and ensure implementation of the KPI performance plan established by the company management - Perform static tasks set by the company management - Reporting of completed work within the timeframe set by management - Authority of Official Users and Determination of Civic Reactivation Plans (Collaborative with CRM) - Increase official customer satisfaction and loyalty, increase brand loyalty and visitors - Drawing up the desired work schedule for subordinates and acquainting with the use of job descriptions - The department within the department is well established and has a quality work process - Affordable Care for Department's employees (Training, Introducing Innovative and Competitive Products) - Continuous control of work performed by subordinate employees - Workplace care and detection of identified deficiencies, incidents - Quarterly evaluation of subordinates - Knowledge and analysis of competing companies' products - Creating or updating standards of traditional authority
Required Qualifications
- 2+ years experience in a similar role - Previous customer service experience is preferred - Strong strategic thinking and creative problem-solving skills - Excellent verbal, written and interpersonal communication skills - An acute sense of judgment, tact, and diplomacy - A strong sense of teamwork and the ability to execute programs - Product knowledge
Application Procedures
Interested candidates should send their CV to jobs.am@adjarabet.com Please indicate the position title in the subject line of your email, otherwise, your CV will not be considered. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
We’re looking for an experienced Customer Service leader to manage, motivate and develop our reactive VIP team who manages the contacts with our VIP customers.