SEF International UCO
Position
Contact Center Operator
Category
Job Address
Application Deadline
Administrative Job
Yerevan, Armenia
01/03/2020
Responsibilities
- Attend workshops, seminars and trainings to enhance job skills and knowledge - Answer incoming calls (provide product and service information to customers) - Place outgoing calls (provide product and service information to customers) - Telemarketing company products and services (sales) - Respond to customer’s emails and social network messages - Manage and resolve customer complaints - Identify and escalate issues to management - Route calls to appropriate resources - Document all call information according to standard operating procedures - Recognize, document and alert the management of trends in customer calls - Ensure compliance with set standards of customer service - Give certain tests and certifications to check knowledge about the company’s products and services - Perform other duties as assigned by management
Required Qualifications
- Minimum Bachelor’s degree - Understanding of micro-finance or banking operations is an advantage - Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community - Detail-oriented, flexible personality - Ability to stay positive in stressful situations - Excellent presentation skills - Excellent knowledge of Armenian, good knowledge of English and Russian
Application Procedures
Interested candidates are asked to send their CV to: cvit@sef.am mentioning the position title ("Contact Center Operator") in the subject line of the mail. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
We’re looking for Contact Center Operators to join our team. The incumbent will be handling a variety of important supportive tasks, providing answers, instruction, and purchase assistance. He or she must possess excellent communication and interpersonal skills, and enthusiasm for helping our customers and driving satisfaction.