10Web
Position
Customer Care Specialist
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
02/03/2020
Responsibilities
The highlights we’re looking for? Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own Dedication: At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing What will you do? - Manage large amounts of incoming Customer care requests - Build sustainable relationships and trust with Customers through open and interactive communication - Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services - Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits - Follow up to ensure resolution by providing accurate, valid and complete information - Follow standard processes and procedures - Identify, prioritize and escalate(as needed) Customer issues - Stay current with company products, services, changes, and updates - Take the extra mile to engage Customers
Required Qualifications
While we value all skills, the position of Customer Care Specialist specifically requires: - Excellent English writing skills - A tech-savvy with problem-solving skills - Strong customer service and communication skills - An upbeat and positive attitude, with the ability to work both in a team environment and independently - Detail-oriented with the ability to multi-task, prioritize, and manage time effectively - Customer orientation and ability to adapt/respond to different types of characters - Demonstrated proficiency in typing and grammar - Willingness to cooperate with others and work for the greater good Preferred qualifications: - Bachelor’s degree in related fields - Familiarity with different CMS (e.g. WordPress) and practices - At least one year of customer care experience
Application Procedures
Interested individuals are requested to send their CV to: hr@10web.io Please, clearly mention in the subject line: "Customer Care Specialist". Only shortlisted candidates will be considered․Thanks. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
At 10Web, we believe that the Customer is the purpose of our work and the most important part of the business. Customers don't care how much we know until they know how much we care. And they often don't expect us to be perfect, they just expect us to fix things when they go wrong. Our Great Customer Care Specialist is the trustee of 10Web Customer - the one who is always there to have the Customer's back, help them get the best out of the company products and do put effort to ensure every issue of the Customer is positively solved. Remuneration/ Benefits: Medical insurance, professional development opportunities, paid day offs, sick leave, working from home, etc.
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