Customer Support Junior Manager
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Communicating clearly and professionally with customers via email, chat and phone - Responding to customer product inquiries and providing technical support. - Closely following the procedures for inputting data in the RMA system - Monitoring negative customer reviews and working on ensuring the highest level of customer satisfaction - Providing customized solutions and recommendations - Identifying issues that occur on a repeated basis and providing feedback to management
Required Qualifications
- Exceptional and flawless spoken and written English - Knowledge of Russian and/or French languages is a big plus - Strong organizational and planning skills - Keen interest in providing great customer service - Attention to details - Experience working with GSuit and Microsoft office - Previous experience in customer care will be considered an advantage
Application Procedures
Please send your CV and cover letter to Please mention in your application that you have learned about this position from
Additional Information
Etrooperz is looking for a smart, responsible and motivated customer support specialist to help create an outstanding customer experience for our clients from around the world. The ideal candidate will be tech-savvy with a strong interest in digital marketing and e-commerce industry. The position requires working on evening shifts (2 pm to 10 pm).