Ameriabank CJSC
Position
Specialist, IT Service Desk
Category
Job Address
Application Deadline
IT
Yerevan, Armenia
11/12/2019
Responsibilities
- Answer incoming calls and provide necessary support to the bank staff - Handle tickets in Jira IT Service Desk properly and on time - Address technical and software problems of the bank staff within the scope of authorities and professional expertise - Analyze and evaluate Jira IT Service Desk tickets and where necessary forward them to appropriate IT specialists of the bank - Instruct the bank staff on usage of Jira IT Service Desk and other systems
Required Qualifications
- University degree in a technical field - At least 2 years of relevant work experience - Experience in addressing software and hardware problems - Knowledge of web-related programs - Good skills of Windows systems usage - Fluency in Armenian and Russian; good knowledge of English - Ability to work under pressure; attention to detail - Ability to make decisions quickly and autonomously - Team player - Commitment to work and sense of responsibility
Application Procedures
To apply for this position please follow the link: https://recruitment.ameriabank.am/applicationform_part_1/232 Only short-listed candidates will be interviewed. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
The incumbent will be responsible for provision of IT support to the bank staff. Employment details: - Full time position, open-ended employment contract; start date: ASAP - Highly competitive package of benefits - Career growth and development opportunities