Globbing
Position
Customer Happiness Specialist
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
15/06/2020
Responsibilities
- Answer incoming calls and respond to customers via phone, social media & emails - Provide customers with the organization’s service and product information - Research, identify, and resolve customer complaints in coherence with the company’s standards - Route calls to appropriate resources in order to provide excellent customer service to customers - Complete call logs and reports - Identify, escalate priority issues and report to the high-level management - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures - Perform other related duties as assigned
Required Qualifications
- Very good data entry and typing skills - Excellent listening, verbal, and written communication skills - Ability to handle stressful situations appropriately - Ability to solve problems - Customer service orientated & attention to details - Able to work independently and in a team - Accurate and responsible
Application Procedures
All interested and qualified candidates are welcome to email their CV to careers@globbing.com Please, clearly mention the position title in the subject line. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
We at Globbing LLC are in search of Customer Happiness Specialists to provide the highest level service to our customers.