Sensogram Technologies LLC
Position
Customer Service Manager
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
31/10/2019
Responsibilities
- Reports and takes direction from the Chief Operating Officer - Responsible for the timely response and quality of content for customer facing activities - Manages external services for off-hour support - Develops, or contracts with call center, metrics including logs for all incoming calls - Creates scripts of frequently asked questions. - Records and reports to the Manager Quality Systems any customer complaints - Participates in the investigation and reporting of customer complaints - Collaborates with Manager Quality Systems to ensure compliance with ISO 13485 Quality Management System (QMS) for medical device companies
Required Qualifications
- Minimum of 4-year degree in a medical field familiar with vital signs monitoring or related field. Nursing degree with strong technical foundation is acceptable - Should have related experience in medical device and quality environment - Competency in problem-solving skills - Strong verbal and written communications skills - Competency in interpersonal skills with diverse customer base
Application Procedures
Interested candidates are welcome to send their CV to: svetlana@sensogram.com mentioning the position title in the subject line of the email. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
The Customer Service Manager Reports to the Chief Operating Officer and is responsible for all customer support activities including sales support for product inquiries, product support fielding questions from customers, and customer complaint activities. Ensures compliance with ISO13485 quality system