Ibis Yerevan Center
Position
Front Desk Agent
Category
Job Address
Application Deadline
Administrative Job
Yerevan, Armenia
22/09/2019
Responsibilities
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures - Inform guests about the formalities, any special conditions relating to their stay and the services available - Ensure that all guest documentation is up-to-date and available - Develop high-quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty - Handles any guest complaints and provides a rapid solution - Respect the hotel's commitments to the "Environment Charter" Take into account and anticipate guests' needs - Promote the brand and/ or Group's loyalty programs to guest - Pass the information to other departments as necessary and to the other members of the department - Ensures that the workplace remains clean and tidy - Know and apply the Hotel's security regulations - Perform working responsibilities according to the approved shift schedule
Required Qualifications
- Higher education in the relevant field - Work experience as a Receptionist is a plus - Thorough knowledge of customer service - Proficiency in English and Russian languages, both oral and written - Solid knowledge of MS Office, particularly Excel and Word - Excellent communication skills
Application Procedures
Qualified and interested individuals are kindly requested to send their CVs to: h7309-hr1@accor.com mentioning the title of the position ("Receptionist") in the subject line of the letter. CVs without properly filled subject line will not be considered. Only short-listed candidates will be contacted for an interview. Please mention in your application that you have learned about this position from MyJob.am
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