Ginosi Apartels and Hotels
Position
Contact Center Hero
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
14/03/2020
Responsibilities
- Ensure a continuous flow of information using the systems in place for an effective and smooth operation - Provide customers with exceptional customer service through online interactions and effective communications - Process reservations in accordance with company policies - Help customers with their check-in and check-out processes - Help resolve customer concerns and complaints over the phone - Work with colleagues and business partners in the United States and Europe
Required Qualifications
- Have a university degree or be in the process of obtaining one - Excellent command of English language (written and spoken) - Computer proficiency; familiarity with Google apps is a plus - Have analytical problem-solving skills - Be able to do at least basic calculations fast and able to think critically - Be able to work in a team as well as independently - Have experience in customer service (international customer service is preferred) - Have a positive and professional attitude - Be able to proficiently write emails to customers and team members - Possess strong communication skills and pay attention to details
Application Procedures
To apply for this position, please follow the link here: https://www.ginosi.com/careers/armenia/yerevan/contact-center-hero Please mention in your application that you have learned about this position from MyJob.am
Additional Information
Ginosi is looking for Contact Center Heroes with strong analytical and problem-solving skills able to work the evening shift. - This is a full-time position from 21:00 to 09:00 every other day - The incumbent will be directly reporting to the Contact Center Manager Benefits and Perks - Lots of interesting perks are waiting for you including health insurance, sponsored sports, flexible vacation policy, daily breakfast, lunch and dinner, plus an awesome state-of-the-art coffee machine.
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