Alternative Creative Network
Position
Customer Support Associate (German, English)
Category
Job Address
Application Deadline
Linguistics
Yerevan, Armenia
07/10/2019
Responsibilities
- Managing incoming customers' requests and customer service inquiries - Build sustainable relationships and trust with customer accounts through open and interactive communication - Identifying and assessing customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives within the time limits - Provide accurate, valid and complete information by using the right methods/tools - Build sustainable relationships and trust with customer accounts through open and interactive communication - Follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and company policies - Take the extra mile to engage customers - Generating sales leads that develop into new customers (on demand)
Required Qualifications
- 1+ years’ experience in a similar position - Excellent written and verbal skills (German, English) - Experience of customer support in a contact center environment - Confident and persuasive communicator with strong, proactive customer facing skills - Excellent teamwork and problem-solving skills, flexibility, and ability to handle multiple tasks - Display motivation, dependability, punctuality, and organization skills - To be computer-literate and able to use software/tools with minimal supervision - Knowledge of other languages will be considered as a privilege ( Turkish langauge is preferable)
Application Procedures
If you are interested, please fill the application form: https://acn.am/hiring?id=31 Only shortlisted candidates will be contacted for an interview. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
ACN is looking for Customer Support Executives to deliver exceptional service to our customers. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.