DISQO
Position
Customer Support Supervisor
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
26/06/2019
Responsibilities
- Supervise day-to-day operations in the CS team - Oversee and assess CS team activities, and provide them with regular performance-related feedback - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis - Respond to customer service issues in a timely manner - Be involved in development and implementation of service policies, and explaining these to staff - Create and maintain accurate CS reports and documentation - Train staff in the areas of customer service and company policies - Assist CS team with duties where required - Answer online support inquiries using our support software - Perform additional duties where needed
Required Qualifications
- Bachelor’s degree - A minimum of 5 years’ proven experience in a customer service position - 3+ years of experience in managing a team - Proficiency in computer skills and customer service softwares - Excellent verbal and written English language skills - Outstanding written and verbal communication skills - Good understanding of management practices and techniques - Excellent leadership and people skills
Application Procedures
To apply, please follow the link https://www.disqo.com/careers/career/?id=4300028002?gh_jid=4300028002 Please mention in your application that you have learned about this position from MyJob.am
Additional Information
DISQO is an insights platform empowering companies to collect quality data from their customers for better decision making. We use cutting-edge technology, out-of-the-box marketing, and innovative strategies to collect insights which help shape the products and services of tomorrow. The Opportunity: We are looking to hire a Customer Support Supervisor to lead our customer support team and coach them to deliver exceptional customer service. The CS Supervisor will build a strong team and shape staff behaviors and performance to accomplish desired results. He/She will play a collaborative role in growing and implementing CS standards and processes. To qualify for the role, the ideal candidate will have proven experience working in a customer service domain, be an excellent communicator (written and verbal) and coach, demonstrate strong leadership and organisational skills.