Commonwealth Casualty Company
Position
Customer Service Specialist
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
25/06/2019
Responsibilities
- Answering inquiries from customers, solving problems and providing outstanding customer support continuously - Providing assistance and information to customers, answering their questions, suggesting solutions or redirecting requests to other relevant staff - Answering calls, entering client information into the database, verifying information and maintaining the database - Maintaining the quality of support by adhering to standards and guidelines for answering customer inquiries, recommending improved procedures - Maintaining communication equipment by reporting problems
Required Qualifications
- Strong knowledge of English - Outstanding customer service skills with customer focus - Ability to analyze information and come up with solutions - Positive, pragmatic, professional attitude with good interpersonal skills - Ability to stay calm under pressure - High attention to details
Application Procedures
In case of interest please send your CV to hr.customerservice.armenia@gmail.com with a subject line “Customer Service Specialist”. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
US-based Commonwealth Casualty Company (https://www.commonwealthcasualty.com/) is looking for customer service specialists with a strong knowledge of English language. Working hours will be from 7:00 pm to 4:00 am (according to US time zone) Transportation for night time will be provided