FXTM Armenia
Russian Speaking Customer Support Representative
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Assist clients worldwide through a live support - Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments - Demonstrate impeccable telephone etiquette and management - Handle back office queries - Support clients with technical and troubleshooting issues - Report to the management - Deal with complaints of a varying nature promptly and effectively - Provide support and troubleshooting on MetaTrader platforms - Liaise with all departments to resolve issues - Liaise with the Compliance Officer regarding complaints and approval of accounts - Provide all relevant information to clients regarding documents and materials for becoming a client
Required Qualifications
- Higher education in Linguistics or a related field - Previous experience in a similar position will be considered an advantage - Excellent knowledge of Russian and English languages; knowledge of any other language will be considered as an advantage - Excellent spoken and written communication skills - Ability to work efficiently under pressure - Excellent computer skills (Microsoft Excel and Word) - Knowledge of MetaTrader platforms will be considered an advantage
Application Procedures
To apply for this position, please follow the link: https://workable.com/j/0E15DD57B5 Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
FXTM Armenia is looking for a skilled and motivated Russian Speaking Customer Service Representative. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.