Sales and Service Specialist in Ejmiatsin SC

Company
VivaCell-MTS (MTS Armenia CJSC)
Category
Job Address
Application Deadline
Sales & Marketing
Ejmiatsin, Armenia
15/06/2021
Responsibilities
- Provide services to the customers according the Company set standards and planned targets set for him/her - Update customers about new and existing products, tariff-plans, services and their changes - Provide technical support in products/services activation/deactivation procedures, properly filling in the request forms if necessary - Provide services to the customers with respect to prepaid/postpaid, voice and data products - Accept payments /recharges, sell scratch cards - Provide customers with information on monthly invoices, account balances, payments and recharges, as well as on activation/deactivation of the services - Sell mobile phones and data devices as well as their accessories - Provide customers with information on products to be obtained on credit from the partner companies (Remzone, Nairi insurance, Unibank and etc.) - Ensure confidentiality of the customer data and the Company activities/ standards - Investigate customer claims/ complaints / remarks and provide on time and valuable solution - Register all claims/complaints in HPSM corresponding interfaces - Ensure feedback provision to customers on the status of their claims/complaints - Keep the customer informed about the alternative info channels (website, 111, info, etc.) - Cooperate with Remzone for preliminary diagnostics & further repairing of customers phones - Register all the sold products in the POS during the day, identify current issues, timely escalate and solve them - Prepare daily and monthly reports on the remaining stock of cards/devices/products - Prepare daily reports on quantity of transactions/cash collected data and pass the collected amount to the Sales and Service Senior Specialist - Prepare reports on sales of accessories and phones in case of need - Regularly generate various reports including reports on transactions through cash counters and POS terminals
Required Qualifications
- Higher education - Work experience in the customer service or sales will be an advantage - Awareness of different transactions in billing systems is a plus - Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles - PC skills (Word, Excel) - Linguistic skills: Armenian, Russian and English languages - Effective team working and time-management skills - Good organizational, communication and negotiation skills - Conflict and stress management skills
Application Procedures
All interested candidates may apply through the following link: https://www.mts.am/about-us/Career/Jobs-and-Announcements/Vacancies Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
The Sales and Service Specialist is responsible for providing service to the customers, promoting new and existing products, tariffs and services to customers according to the activities/standards of the Company. S/he is also responsible for handling customer claims and complaints. The position holder assumes responsibility for the deficits and loss of the product/material and monetary values entrusted to her/him.
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