Equiti AM CJSC
Call Center Senior Forex Brokerage Specialist
Job Address
Application Deadline
Sales & Marketing
Yerevan, Armenia
- Perform and maintain custom trading system setups (MetaTrader 4, PrimeXM APIs, Currenex and MSSQL) - Support several complementary trading platforms, systems, servers across multiple sites - Respond, investigate and resolve various incidents related to the systems - Maintain a reporting infrastructure and performance reporting process within a high-growth financial services environment - Extract data and perform an analysis on activities of the brokerage business - Deliver ad hoc reports alongside standard daily, weekly, monthly reporting - Pay attention to details, in particular, when it relates to compliance and accuracy of data - Support clients on the phone, by email and skype - Communicate with the sales and management teams and assist them in new or existing trading system configurations and setups - Maintain/ manage software applications and/ or databases CRM system (Zoho CRM, SugarCRM, Current Business, monitoring systems, reconciliation tools, etc.) - Maintain standard email templates, respond promptly and timely to clients about application status, including application received notice, missing required documents notices and approval notice - Create accounts in MT4 Terminal and maintain account information in accordance to clients' documents information - Add new clients and bind settings to clients in Local MSSQL DB - Perform deposit, withdrawal and credit operations in MT4 Platform - Provide daily Central Bank of Armenia (Regulatory) reports; maintain regulatory and auditory required paper copies of brokerage agreements - Create, support and maintain the ongoing operational, managerial and executive business intelligence infrastructure - Draft standard agreements for review and approval; make fillable PDF docs after approval of the templates - Hold meetings with potential clients, partners
Required Qualifications
- At least 2 years of prior investment industry experience; prior FX experience is a plus - Knowledge in MSSQL Server, including TSQL scripting, stored procedures, functions and other DB objects is a plus - Bachelor's degree in Finance and/ or Security Market - Demonstrable strong interest and enthusiasm for financial markets, international affairs and geopolitical events - Fluency in written Russian language - Fluency in written and oral English language - Talkative and persuasive person - Ability to understand and explain risk - Ability to work independently under tight deadlines and effectively manage multiple tasks - Excellent communication and organizational skills - Ability to think quickly and solve problems in real-time - Technical knowledge and experience in the financial markets - Excellent analytical skills and accuracy with great attention to detail - Flexibility in working hours - Excellent interpersonal skills and willingness to work in collaboration with members of the team - Willingness to pass qualification exam during reasonable time of period, if such required by regulatory body
Application Procedures
Interested and qualified candidates are welcome to send their CVs to: jobs@equiti.am indicating the position title ("Senior Brokerage Specialist, Call Center") in the subject line of the email. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
Equiti AM is looking for a Senior Forex Brokerage Specialist at Call Center. The incumbent will be responsible for supporting clients on the phone, by email and skype. He/ she should have excellent communication and organizational skills, be talkative and persuasive. The Senior Forex Brokerage Specialist must have a technical knowledge and experience in the financial markets. He/ she will communicate with the sales and management teams and assist them in new or existing trading system configurations and setups.