Magic Travels
Online Reservation System Coordinator
Job Address
Application Deadline
Business Administration
Yerevan, Armenia
- Investigating and resolving queries - Working closely with Contracting team to ensure timely system loading, accuracy of all contracts and that you ensure efficient communication of available product both externally and internally - Accurate and comprehensive knowledge and focus on competitor activities to ensure maintaining a competitive market position - Support Product Management / Marketing to ensure our b2b products and services are offered with appropriate, competitive terms and conditions - Developing excellent client relationships with hoteliers - Serve as the point of contact for hotels on contractual matters - Checking contracts. Identifying missing or incomplete contracts or information - Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation - Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all hotels - Checking/ amending the hotel contracts into the database in-line with given deadlines including contracts for Packages, Hotels, Transfers, Excursions, etc. - Resolving any disputes in a timely manner with regards of the rate difference etc. Documenting significant events - Monitoring booking volume activity on a specified frequency to identify problem areas in case of any high rate and other competitor getting lower in the market - Contacting other staff as necessary to provide with updated information with the hotel rate , stop sale, free sale etc.
Required Qualifications
- Profound knowledge of English - Preference of working with contracts and digits - Economical or financial background is a must - Attention to detail - Punctual - Ability to work in a team
Application Procedures
CVs with photos to be sent to the e-mail address Please mention in your application that you have learned about this position from
Additonal Information
Magic Travels is a b2b Destination Management Company founded in 1985. It has offices in Dubai, Oman, Jordan and Armenia. Magic Travels has also sales offices in France, Italy, Belgium, Spain, Germany and a new branch opened in Armenia since May 2016. For our b2b online reservation system we need a contracting administrator to develop and maintain our relations with the hotels of our main destinations.