EKENG CJSC
Position
Customer Support Representative
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
08/05/2018
Responsibilities
- Accept Company customers at office, listen and handle customer's related requests keeping high manner of politeness - Prepare daily documentation: contracts, certificates and other related documents demonstrating accurate and detailed approach to customer data - Provide technical support to users by researching and answering questions; troubleshoot problems and provide distance support - Follow strictly customer support policy and procedures, apply them in related transactions - Answer incoming customer calls, provide assistance for registration in the system, follow up and update customer database - Interact and coordinate with other departments to resolve customer issues - Hand over various inquiries and complaints of customers, identify the priorities and conduct the requests up to their final resolution - Provide daily statistics and reports - Perform miscellaneous tasks assigned by the Head of Customer Support Department
Required Qualifications
- Higher education - At least 1 year of experience in customer related field and good understanding of customer satisfaction principles - Ability to work within a team and deal independently with customers in a fast paced and stressed environment - Very responsible to start the job at assigned hours and to complete the work as expected - Excellent manners, telephone and communication skills to handle different requests of customers - Effective problem-solving skills and basic understanding of technical issues - Very organized and detailed oriented personality to handle different data keeping high sense of confidentiality - Excellent knowledge of Armenian language. Basic knowledge of English and Russian languages - Advanced computer skills
Application Procedures
To apply, please send your CV to: armine.abelyan@ekeng.am Only shortlisted candidates will be contacted for further interviews. The Company kindly asks you to refrain from phone calls, please. Please mention in your application that you have learned about this position from MyJob.am